Frequently Asked Questions
Everything you need to know about your TENGA Store shopping experience.
What is your standard shipping timeframe?
We offer standard shipping which typically takes 3-5 business days for domestic orders. International shipping times vary by location, usually ranging from 7-14 business days.
How can I return or exchange an item?
We accept returns and exchanges within 30 days of delivery, provided the items are unworn, unwashed, and have the original tags attached. Simply visit our returns portal to start the process.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against a similar garment you already own for the best fit.
What payment methods do you accept?
TENGA Store accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Are your materials sustainably sourced?
Quality and ethics are at our core. We prioritize organic cotton, recycled polyesters, and eco-friendly dyes in our collections to ensure your fashion choices are as kind to the planet as they are to your wardrobe.
Can I track my order once it has shipped?
Yes, once your order leaves our warehouse, you will receive an email containing a tracking number and a link to monitor your package's journey in real-time.